Services

CRM Training &
Operational Support

Need immediate CRM support?

Leave your contact details and one of our CRM experts will call you back to discuss your requirements.

CRM Support Built on Real Experience

Each of our CRM consultants brings more than ten years of CRM and life sciences experience, supporting training, optimisation, and daily system operations. Technical platform expertise is combined with a strong understanding of commercial field work, medical engagement, compliance, and data integrity. Support ranges from single training sessions to longer-term operational assistance.

Experienced CRM Specialists

Senior CRM experts available when needed, combining platform expertise with real-world understanding of how commercial and medical teams use CRM systems in practice.

Training tailored to different user groups including sales representatives, MSLs, KAMs, managers, and head office teams. Sessions focus on real-life field scenarios to ensure confident system use and improved productivity.

Beyond training, support includes reporting, dashboards, configuration, and system optimisation to help teams get the most value from their CRM environment.

Support for accurate call reporting, proper sample management, and audit-ready documentation, improving data quality and ensuring reliable CRM insights.

From one-off training sessions and short-term project support to interim CRM expertise and longer-term operational assistance.

Why Choose GDS for CRM Support

Senior Experts

10+ years life sciences CRM experience

Practical Training

Role-based training built around real field work

Flexible Support

From one-hour sessions to interim support

Data Quality

Accurate reporting, compliance, and audit readiness

Meet one of our consultants

  • Senior CRM & Commercial Excellence Leader
  • Veeva Ambassador
  • Former Veeva Systems Consultant
  • International CRM Lead (Europe, Canada, Japan)

David Andrew

Meet one of our consultants

  • Senior CRM & Commercial Excellence Leader
  • Veeva Ambassador
  • Former Veeva Systems Consultant
  • International CRM Lead (Europe, Canada, Japan)

David is a versatile, customer driven technology leader with extensive experience delivering and supporting business applications across sectors ranging from supermarkets to global pharmaceutical organisations. He brings deep expertise in multi country cloud CRM ecosystems – particularly Salesforce and Veeva – covering programme leadership, solution architecture, and stakeholder engagement. Adept at working with geographically distributed teams and navigating complex business environments. Highly adaptable, with hands on capability across end user training, reporting, system configuration, and environment setup. David has been honoured as a Veeva Ambassador at the 2017 Madrid Customer Summit and a frequent speaker at European Veeva Customer Summits.